Credit reporting, credit repair services, or other personal consumer reports -- Improper use of your report -- Complaint #5824450
Complaint Overview
Complaint ID: 5824450
Company: Jpmorgan Chase & Co.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: New York
ZIP Code: 100XX
Date Received: 2022-07-29T12:00:00-05:00
Date Sent to Company: 2022-07-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Team - I want to highlight and escalate an issue I am not receiving any help on. Bank involved - Chase Credit agency - XXXX XXXX XX/XX/2022- I applied for a XXXX XXXX Chase Credit Card. And there was a HARD INQUIRY on my credit report XXXX XX/XX/2022- I receive a letter to call Chase as they need some information to continue the review. XXXX XX/XX/2022- I called Chase ( phone no - XXXX ) and I was told that they just need to reconfirm some details which will NOT lead to a 2nd credit pull. I re-stated that if they need to re-apply/ re-pull my credit file - I DONOT want the card. this was all on a recorded line. UNFORTUNATELY- the team initiated a 2nd credit inquiry on my file while i was on the call. THis is a gross misrepresentation and error on part of the bank- which will impact my credit score and my finances. I called XXXX and they say I have to speak with the bank Chase tells me they cant do anything. COuld you please help me!
Frequently Asked Questions
What is Complaint #5824450 about?
Complaint #5824450 was filed against Jpmorgan Chase & Co. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2022-07-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.