Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5821407
Complaint Overview
Complaint ID: 5821407
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New Jersey
ZIP Code: 07470
Date Received: 2022-07-28T12:00:00-05:00
Date Sent to Company: 2022-07-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, On XX/XX/2022 I noticed a money transfer from my Bank of America credit card to XXXX XXXX. The amount is {$28000.00} and was not initiated by me. After this observation I have reached out to Bank of America after what felt like an endless waiting I could talk to a representative. I filed a complaint and received the complaint ID XXXX. I received very little insight on what has happened and there was a lot of focus on sending me new credit cards but I truly only care right now to receive my money back. They told me that they are investigating and will try to get my money back. The investigation may take 60 days.I can not see to which XXXX XXXX account the money from my credit card was transferred to. The week before I noticed that somebody has accessed my online account and I immediately changed my password and changed the login such that every login even from my usual device will require a 2-factor authentication. Before only money transfers required a 2-factor authentication. I also reached out to Bank of America where it was very hard to be able to talk somebody. After finally talking to a representative she checked and said everything is fine now. This is a very troubling experience and I feel I have no true control over my credit card. After further reading about it in the internet it seems as somebody initiated a " cash advance '' from my credit card but I have no idea how this could be achieved without my approval.
Frequently Asked Questions
What is Complaint #5821407 about?
Complaint #5821407 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.