Checking or savings account -- Managing an account -- Complaint #5818247

Complaint Overview

Complaint ID: 5818247

Company: Jpmorgan Chase & Co.

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Problem using a debit or ATM card

State: New Jersey

ZIP Code: 07302

Date Received: 2022-07-27T12:00:00-05:00

Date Sent to Company: 2022-07-27T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

On XX/XX/XXXX I made a purchase of {$1600.00} from my Chase Business Debit Account to the merchant XXXX. The transaction was successfully processed and the funds were taken from my account. I was supposed to receive delivery of the product on XX/XX/XXXX but then the company informed me that it would take XX/XX/XXXX for the items to be delivered. However even after waiting several months I never received the product. On XX/XX/XXXX I contacted Chase Dispute Department about the {$1600.00} charge and how I did not receive the merchandise I ordered and how the merchandise has passed the expected delivery window. The Chase Claims representative assured me that the issue would be investigated and that I would receive provisional credit until the investigation was completed. A few days later I found out that my claim was denied because I had to report the claim dispute within 60 days of the transaction being posted. However, this is incorrect because the XXXX Chargeback Consumer Disputes guide section 13.1 Merchandise/Service Not Received. clearly states that : " The processing time limit is 120 calendar days from the last day the cardholder expected delivery ( not to exceed 540 days of the original processing date of the transaction ). '' In conclusion, I spent {$1600.00} with the merchant XXXX and never received the product I paid for. Furthermore, the {$1600.00} charge was successfully posted and the money was immediately withdrawn from my Chase Business Account. Furthermore, I contacted Chase Bank, informed them of the dispute and successfully filed a claim with them. Unfortunately, Chase Bank illegitimately declined my dispute claim with the merchant. Chase states that the claim was denied because I did not file the claim within the right timeframe, however, this is incorrect because according to the governing XXXX Chargeback Guidelines I have 120 days from the LAST DAY OF EXPECTED DELIVERY ( not 120 days from the date of the transaction posting ) to file a dispute claim. Now Chase Bank will not allow me to speak to the assigned agent on the claim to rectify this issue. Furthermore, they are not allowing me to reopen the claim or allowing me to see how they arrived at their decision. Its really annoying because I know this claim should have been approved according to Chase and XXXX 's own guidelines on chargebacks and disputes. Its even more irritating that they claim that the dispute was denied properly and within guidelines when the guidelines clearly state otherwise. I think Chase Bank is acting grossly negligent and is denying me of my rights as a consumer.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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