Checking or savings account -- Managing an account -- Complaint #5817865
Complaint Overview
Complaint ID: 5817865
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Nevada
ZIP Code: 89107
Date Received: 2022-07-27T12:00:00-05:00
Date Sent to Company: 2022-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There have been transactions on my account which I have disputed. These charges many have been from other states, I am XXXX and have not traveled. I have replaced cards due to security issues and have not seen these charges until recent. Chase is doing nothing to correct this as a longtime consumer. They would rather state the charges are over the time, as an older woman who is not tech savvy it is easy to miss charges, just as when I replaced my card account representatives never noticed them either. Chase has even said its possible the charges did not post until later. Also, Chase has advised there has been a claim recently ( XX/XX/XXXX ) put in for charges which I never created. There are security issues Chase fails to take accountability in any way. Currently, there are charges {$160.00XXXX XXXX XXXX XXXX, that Chase refuses to reverse ( XXXX ) {$19.00} ( claim # XXXX ) {$55.00} ( claim # XXXX ) {$320.00} ( XXXX ) {$150.00} ( XXXX ) {$1500.00} ( XXXX ) {$720.00} ( XXXX ) was reversed Claim # XXXX Chase did not reverse all charges {$340.00} ( XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX {$1.00} ( XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5817865 about?
Complaint #5817865 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-07-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.