Credit card or prepaid card -- Trouble using the card -- Complaint #5817759
Complaint Overview
Complaint ID: 5817759
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: California
ZIP Code: XXXXX
Date Received: 2022-07-27T12:00:00-05:00
Date Sent to Company: 2022-07-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been waiting on a claim I submitted since last XXXX. I've been given no information, no provisional credits, and I've had to verify my identity at the actual bank 4 times??? I just found out the claim that was submitted in XXXX was duplicated by the customer service agent of the claims department. So while I'm waiting for that claim to be withdrawn, the agent filed 3 more on my behalf due to the misinformation relating to the other claim. My complaint is on my new claims .I haven't received any provisional credits, and I haven't heard anything. It's been over a year since this whole situation started. I understand there was an order and a fine that was brought on by " the office of the comptroller of currency " and " CFPB '' XX/XX/2022? WHO is enforcing this order since the bank is clearly not complying. Thank you for your help in this matter
Frequently Asked Questions
What is Complaint #5817759 about?
Complaint #5817759 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2022-07-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.