Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5813945
Complaint Overview
Complaint ID: 5813945
Company: Goldman Sachs Bank USA
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Missouri
ZIP Code: 63031
Date Received: 2022-07-26T12:00:00-05:00
Date Sent to Company: 2022-07-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
After an audit of my transactions I found Goldeman Sachs sometimes at at there on discretion bundled charges which in fact made no sense, for example bundling an often used cheaper item with a more expensive item which had previously been canceled. They sometimes charged items with the similar item having the same graphic logo, but different charge. They were asked to remove such similar items and remove items which had been made less than a week after purchase because of defect, but those items remained on the bill and no credit had been given. I can only conclude they use deceptive business tactics.
Frequently Asked Questions
What is Complaint #5813945 about?
Complaint #5813945 was filed against Goldman Sachs Bank USA regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-26T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.