Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5808702
Complaint Overview
Complaint ID: 5808702
Company: Keycorp
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: New York
ZIP Code: 141XX
Date Received: 2022-07-25T12:00:00-05:00
Date Sent to Company: 2022-07-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Lien Release requested by XXXX and XXXX XXXX from XXXX XXXX XXXXKeyBank We had previous Mortgages with XXXX XXXXXXXX XXXX XXXX that were paid in full due to a Consolidation, Extension and Modification Agreement. We currently hold XXXX Mortgage with XXXX XXXX that was assigned to them by XXXX XXXX in XXXX. However, the previous liens were never released with the XXXX County Clerks Office ( Document Enclosed ). I have spent 6 months from XXXX of XXXX to present contacting weekly, speaking with many associates at KeyBank. No one could assist me. I was finally assigned to a case worker on XX/XX/XXXX in the XXXX Offices of KeyBank. Her name is XXXX. Phone Number XXXX, XXXX # XXXX. After she investigated my case, she called me last week XX/XX/XXXX and informed me that they are not responsible and that my current mortgage holder XXXX XXXX is responsible. This is not true. I did contact XXXX XXXX and they do not have the authorization to release liens not in their name. I have no where else to turn and need someone to fix this mess that I did not cause. We have since lost our Home Equity Loan that we applied for and even if I wanted to sell my home I could not. This is unfair and there must be someone who can help us. Sincerely, XXXX and XXXX XXXX XXXX XXXX XXXX XXXX or XXXX
Frequently Asked Questions
What is Complaint #5808702 about?
Complaint #5808702 was filed against Keycorp regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-07-25T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.