Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5808615
Complaint Overview
Complaint ID: 5808615
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Arizona
ZIP Code: 86314
Date Received: 2022-07-25T12:00:00-05:00
Date Sent to Company: 2022-07-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My wife and I have had a Chase checking account for 20 years and have deposited from {$8000.00} to {$17000.00} per month. We have never had a problem and we have no criminal histories. My wife religiously reviews each statement. In late XXXX my wife was XXXX with XXXX XXXX. This event resulted in 3 months of stress, XXXX, and fear, driving 100 miles each way 3x per week for appointments with the XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX During XXXX, XXXX, XXXX, XXXX XXXX, many routine activities were disrupted and neglected, including review of checking account statements for fraudulent activity. During this chaotic time, neither of us even looked at the checking account except in early XXXX I briefly looked at the account and saw 11 consecutive unrecognized, unauthorized charges which occurred on XX/XX/XXXXI disputed these and Chase fraud appropriately credited our account. In late XXXX, XXXXXXXX XXXX XXXX and things returned to normal. Upon carefully reviewing the statements for XXXX, XXXX XXXX XXXX, we were shocked to see ~ {$8000.00} of repeated unauthorized charges taken from our account using my debit card number. These were all charges from an assortment of well documented XXXX XXXX XXXX-based " merchant/financial '' scammers. The internet has report after report on rampant debit card fraud fraud perpetrated by these criminals. We, with the help of our branch manager, filed a dispute and claim for these charges on XX/XX/XXXX. We fully expected Chase to honor their legal responsibility, provisionally credit our account with the charges and investigate. Instead, we received a letter on XX/XX/XXXX stating that Chase was irreversibly closing our account and that all disputed charges were considered to be authorized by us. The explanation given was we were a high risk. They then locked us out of our account, reversed all previously-credited disputed charges and basically treated us like dirt. They also emptied the checking account ( ~ {$2000.00} ) to pay for previous claims which they reversed. We consider this treatment to be grossly unfair, illegal, and inconsistent with the tradition of banking in America.
Frequently Asked Questions
What is Complaint #5808615 about?
Complaint #5808615 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-07-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.