Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #5758383
Complaint Overview
Complaint ID: 5758383
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Connecticut
ZIP Code: 06437
Date Received: 2022-07-11T12:00:00-05:00
Date Sent to Company: 2022-07-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have over {$200000.00} in a Citi bank XXXX bank. It has been in the same account and cleared for over XXXX months. I have now tried to transfer that amount to my XXXX XXXX XXXX account. After hours long phone conversations ( and " chats ) with Citi employees the account transfer was approved. and i have been sent a " sucessful '' confirmation email. All levels of account information have been given and approved. In each case, the following day, I have been sent an email by Citi saying my transfer was " Cancelled ''. No reason given. All account information ( routing, account # ) was checked and was found to be accurate. Today ( the third day ) I spoke to a representative at the given phone number who could not give me a reason why this had happened. I asked to speak to another representative ( nicely! ) and was put on hold ( a recording ) for XXXX minutes and then hung up on automatically. The " Confirmation of Transfer '' reference number is XXXX XXXX XXXX XXXX. My money has been held XXXX now for over a week with absolutely no recourse and no branches for over XXXX miles and I am XXXX XXXX XXXX. Can you help me free my funds? thank you " ''
Frequently Asked Questions
What is Complaint #5758383 about?
Complaint #5758383 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-07-11T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.