Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5752221
Complaint Overview
Complaint ID: 5752221
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: North Carolina
ZIP Code: 27607
Date Received: 2022-07-08T12:00:00-05:00
Date Sent to Company: 2022-07-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2022 my wallet was stolen from my purse in a grocery store. Shortly thereafter I received a text from Citi Bank questioning whether a {$2100.00} purchase at Macy 's was mine. I replied no and called the phone number supplied. I reported that the card was stolen and answered their questions. I also contacted the XXXX, NC police dept. and reported the theft. I received a case number. In early XXXX ( don't recall the exact date ) I got a call from Citi asking me to call them. I did so and further answered their questions. In the coming weeks, I got email telling me that the dispute was being looked into. Then I heard nothing. Our credit card payment ( this is a CitiBank XXXX XXXX ) was due on XX/XX/XXXX. When I went to view the statement I saw in the dispute center that Citi was declining to credit the XXXX back to the account. I immediately called and spoke with a woman named XXXX who took notes and told me I had to call the fraud department again on XX/XX/XXXX. I did that and spoke with XXXX. I told him the whole story again ( for the XXXX time ) and he said it would have to go back to the investigators. He told me the reason they declined to credit the account was that I did not supply information they wanted. But he had the record that I had called in early XXXX. I looked this morning and I see no information except that they are declining to pay. It is time for me to escalate this.
Frequently Asked Questions
What is Complaint #5752221 about?
Complaint #5752221 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-08T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.