Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5750684
Complaint Overview
Complaint ID: 5750684
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Tennessee
ZIP Code: 38125
Date Received: 2022-07-08T12:00:00-05:00
Date Sent to Company: 2022-07-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have all evidence for myself if needed from my statements. I made one order from XXXX on Thursday, XX/XX/XXXX. I do not have any other orders displayed on my only XXXX account after or before this. Ive only used XXXX once and afterwards I started using XXXX. As I go through my statements after being denied a refund from my bank, I see transactions start again in XXXX. I also had {$110.00} worthy of money taken from my purse at work. I never thought to check my cards because I work with teens. XX/XX/XXXX two purchases were made on XXXX. One was for {$68.00} and the other for {$29.00}. Then on XX/XX/XXXX it was {$19.00}. I never even signed up for a free trial with my account. On XX/XX/XXXX I had a {$9.00} transaction for a XXXX XXXX. I had no more charges for food order, but I was charged every month until I noticed the transaction in XXXX for the XXXX XXXX, same amount of {$9.00}. My bank denied me {$160.00} for all unauthorized charges because they were authorized by me or made by someone who had permission to use the card or account. I never gave anything permission to use over {$150.00} of my money. My bank ( Bank of America ) said they gathered information from my merchant, but no food was delivered to my address, there isnt any of these transactions under my account, and I never personally signed a receipt or contract with anyone. You cant assume I let someone charge my card if I say I never did that. I would never let anyone continue to use my debit card for 5 months after I used XXXX only once myself then try to be the money back from my bank. It makes no sense.
Frequently Asked Questions
What is Complaint #5750684 about?
Complaint #5750684 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-07-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.