Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5750680
Complaint Overview
Complaint ID: 5750680
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Maryland
ZIP Code: 20745
Date Received: 2022-07-08T12:00:00-05:00
Date Sent to Company: 2022-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My name is XXXX XXXX. On XX/XX/2022, my friend, XXXX XXXX sent me a XXXX XXXX payment of {$100.00}. I requested XXXX XXXX to transfer/deposit that payment into my linked Bank of America checking account. XXXX XXXX provided me with a transaction receipt indicating that the transfer was completed on XX/XX/2022. However, Bank of America claims to have no record of that transaction. XXXX XXXX claims that upon their investigation into my claim, they found that the funds were transferred to Bank of America. However, they did refund the {$1.00} transfer fee. Bank of America simply stated that that didn't get it and refused to submit a claim.
Frequently Asked Questions
What is Complaint #5750680 about?
Complaint #5750680 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-07-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.