Credit card or prepaid card -- Getting a credit card -- Complaint #5750546
Complaint Overview
Complaint ID: 5750546
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Delay in processing application
State: California
ZIP Code: 95060
Date Received: 2022-07-08T12:00:00-05:00
Date Sent to Company: 2022-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for the Cahse XXXX XXXX card on XX/XX/XXXX. Later that day I received a call I was unable to answer. The voicemail I listened to was distorted and I could not understand a word that the person was saying. On XX/XX/XXXX I received a letter from Chase prompting me to call XXXX. I called an was prompted to enter the last XXXX digits of my social security number to confirm my identity. When I did this the recording then asked me to confirm I submitted an application for a credit card. I confirmed this and a recording told me they would need 14 days to make a decision. I have phone records with proof of this phone call I made on XX/XX/XXXX at XXXX PST. Today, XX/XX/XXXX, I called Chase to check on my application as it has been more than 14 days. I was informed there was no record of me calling and my application was closed on XX/XX/XXXX. I escalated this to a XXXX. When I spoke with the XXXX she informed me that they could try to re-open my application but they would have to do another hard pull on my credit. I do not think it is fair to pull my credit a second time for their negligence. I have also filed a complaint internally with Chase. At this time I have not allowed them to pull my credit a second time.
Frequently Asked Questions
What is Complaint #5750546 about?
Complaint #5750546 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-07-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.