Debt collection -- Communication tactics -- Complaint #5750545
Complaint Overview
Complaint ID: 5750545
Company: Vital Solutions, INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Washington
ZIP Code: 98338
Date Received: 2022-07-08T12:00:00-05:00
Date Sent to Company: 2022-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is the third company that has attempted to collect this debt. Each time, we have provided detail payments we have made to the original XXXX XXXX provider along with our request for an account statement revealing where each of our payments were applied. Our last contact was XX/XX/XXXX via email. After sending the message with our payment history and dates of previous contact, the calls stopped. Now, the third collection agency has been contacting us now. I explained the same scenario. They sent us a form to use to contest the amount. The due date is XX/XX/XXXX. Despite having sent us this form, they continue to call about every other day. They refuse to give me ( the spouse ) information, but when I call them back they give me all information so they are inconsistent in their privacy policy.
Frequently Asked Questions
What is Complaint #5750545 about?
Complaint #5750545 was filed against Vital Solutions, INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2022-07-08T12:00:00-05:00.
How did Vital Solutions, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Vital Solutions, INC.?
Yes, visit the Vital Solutions, INC. company profile at readthecomplaint.com/company/vital-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.