Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5747161
Complaint Overview
Complaint ID: 5747161
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: 98277
Date Received: 2022-07-07T12:00:00-05:00
Date Sent to Company: 2022-07-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Charged XXXXXXXX XXXX for XXXX on XXXX card. My cousin paid for her half of the cruise on an XXXX card. Cruise postponed until XXXX due covid. Then in XXXX of XXXX XXXX cancelled cruise altogether and sent me copy of ledger page showing refund made to cousin 's XXXX card and my XXXX card on XX/XX/XXXX. My cousin received refund on her XXXX card ; XXXX said they never received my refund. Follow up with XXXX impossible as they went bankrupt. I feel confident XXXX got my refund and lost it, as my XXXX card number had changed in XXXX. I have explained situation to dispute department but all they send me are form letters saying it is untimely since the original charge was in XXXX. When situation wasn't resolved I sent certified letter to XXXX of XXXX and received a reply saying it should be taken up with Bank of America. I sent certified letter to President. of Bank of America which was signed for on XX/XX/XXXX but I never received a reply. Amount involved is $ XXXX
Frequently Asked Questions
What is Complaint #5747161 about?
Complaint #5747161 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.