Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #5745999
Complaint Overview
Complaint ID: 5745999
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: New Jersey
ZIP Code: 07030
Date Received: 2022-07-07T12:00:00-05:00
Date Sent to Company: 2022-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a credit card that I didn't sign up for. I called BofA to report suspected identity theft, and multiple support agents refused to help. They transfered me around to each other, placed me on hold and then hung up while I was holding. Based on the actions of multiple BofA agents, it's clear that BofA has no real process in place to address cases of suspected identity theft.
Frequently Asked Questions
What is Complaint #5745999 about?
Complaint #5745999 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2022-07-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.