Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5743200
Complaint Overview
Complaint ID: 5743200
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage
State: California
ZIP Code: 94530
Date Received: 2022-07-06T12:00:00-05:00
Date Sent to Company: 2022-07-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have applied for a HELOC through bank of America, the agent for the bank, XXXX XXXX in the Bank of America branch located at XXXX XXXX XXXX XXXX, Ca XXXX XXXX XXXX application # XXXX The Bank has collected over and above, excessive documentation which I have provided in 2,1/2 months. The processor of my HELOC application, XXXX XXXX XXXX, XXXX # XXXX or XXXX, at phone # ( XXXX ) XXXX finally got in touch with me for the welcome call. After a few weeks of working on it, this last week of XX/XX/XXXX through XX/XX/XXXX, he told me specifically after my follow-up, that everything looks okay and complete and I will make sure the appraisal is done by the end of this week. Friday of XX/XX/XXXX was the end of that week, before the XX/XX/XXXX weekend. I was happy and asked him if this is a promise and he said a big Yes... Today, this other loan agent that said she is a member of his team, XXXX XXXX, called me on behalf of XXXX XXXX and informed me that they have turned down my application. As much as I tried to inform her about the whole process and convince her that I have been given conflicting information about completing the loan application and promise of completing the appraisal, which is always get done after the approval of a client. she kept repeating the same cliche and hang up on me and left me in complete devastation and a crying mood. I am in shock about this discrimination and I'm completing this complaint against the cruel discriminatory process.
Frequently Asked Questions
What is Complaint #5743200 about?
Complaint #5743200 was filed against Bank Of America, National Association regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-07-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.