Checking or savings account -- Managing an account -- Complaint #5743196
Complaint Overview
Complaint ID: 5743196
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 10456
Date Received: 2022-07-06T12:00:00-05:00
Date Sent to Company: 2022-07-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is constant problem with this bank, bank of america. this branch on XXXX XXXX in XXXX, NY. Always a problem to deposit money, i sent my employee to make a deposit and the bank manager told her there is no teller, but bank is open. Manger suggests to go to another branch, but this information he gave was incorrect. At that time other bank of america branches are closed. My employee had to take a cab to other location to find out they close at XXXX. this is a constant problem and they do have any solutions and give misleading information to customers. They treat customers little XXXX XXXX since its in a area where people are not very weel off, its seems XXXX. i tried calling to make a complain on the phone and hold for more than 2 hours and finally had to hang up.
Frequently Asked Questions
What is Complaint #5743196 about?
Complaint #5743196 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-07-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.