Checking or savings account -- Managing an account -- Complaint #5743052
Complaint Overview
Complaint ID: 5743052
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 24060
Date Received: 2022-07-06T12:00:00-05:00
Date Sent to Company: 2022-07-06T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, I mobile deposited a check into my personal Chase checking account. The valid check was addressed with my name from my landlord for a security deposit return in the amount of {$3400.00}. Chase Bank has withdrawn the funds from the check makers bank account, but has not released them to me or returned them to the maker of the check. Additionally, Chase has entirely suspended all of my other unrelated funds associated with this account, a total of {$84.00}, and closed my account. Chase Bank is now refusing to issue the funds ( both the {$3400.00} and the {$84.00} ) to me. They also have refused to issue the check funds ( {$3400.00} ) back to the maker of the check. Due to the negligence of Chase Bank on this matter I am currently being held liable for these funds. In attempts to resolve this issue with Chase Bank, I have spent a total of 227 minutes on the phone with their customer service. I first reached out to them on XXXX for a total of 32 minutes on the phone and then visited their branch in XXXX XXXX, XXXX XXXX XXXX XXXX to inquire as to why I could not access the funds. I was told the funds would be made available in 5-10 business days at the bank. My account was then suspended and the time had passed so I reached out again on XXXX to their customer service. I had 4 calls on XXXX ; XXXX 22 minutes, XXXX 1 hour and 43 minutes, XXXX 4 minutes, XXXX PM- 53 minutes all in an attempt to resolve the issue. No feasible resolution was offered. When the funds were deducted from my account on XXXX as " DEBIT DDA- CHECK CHARGE '' by Chase, I called again to inquire for a resolution for 6 minutes at XXXX and 7 minutes at XXXX. Through all of these communications no resolution for the release of these funds has been made.
Frequently Asked Questions
What is Complaint #5743052 about?
Complaint #5743052 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-07-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.