Credit card or prepaid card -- Trouble using your card -- Complaint #5736977
Complaint Overview
Complaint ID: 5736977
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Texas
ZIP Code: 77021
Date Received: 2022-07-05T12:00:00-05:00
Date Sent to Company: 2022-07-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a pre-paid debit card from Bank of America which has been locked since XXXXThis card has over {$20000.00} and I need this card unlocked. I have been calling Bank of America everyday but no help. Please help me resolve this issue, BOA has held a large amount that is ours. Thank you.
Frequently Asked Questions
What is Complaint #5736977 about?
Complaint #5736977 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2022-07-05T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.