Checking or savings account -- Managing an account -- Complaint #5730796
Complaint Overview
Complaint ID: 5730796
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Maryland
ZIP Code: 20743
Date Received: 2022-07-03T12:00:00-05:00
Date Sent to Company: 2022-07-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX my father and I went into the bank at Citi bank to withdraw cash from his savings account. We noticed that the amount of money in his account did not match what it was supposed to be and after looking at my fathers banking and transaction history we saw multiple ATM deposits that were not from him. The money totaled more than {$24000.00}. We filed a fraud and identity theft complaint with them and received a new debit card for the account. On XX/XX/XXXX my father went back to the back wondering why his money wasn't returned to his account. They had not given us any previous updates even after we told them we wanted police involved because this was a large amount of money. The worker at the bank informed my dad that they did not find the case that we had to be a case of identity theft and fraud and told him that the multiple ATM withdraws were part of his normal banking pattern history. This statement is false because my father does not use ATMs and throughout his entire banking history it was shown that there had never been any ATM withdraws until the dates we told them that wasn't us. He filed for an appeal on XX/XX/XXXX and waited for results on that but were not updated. I opened up an online banking account on my phone so that I could help my father manage his money when I noticed that even after we had gotten a new card and filed a complaint these ATM withdraws were still happening and I immediately froze his account. The money totaled up to another {$15000.00}. We immediately went to the local police station to file and identity theft and fraud report. The next morning I called the number under Citi bank to again report the theft and fraud which we did and then I asked them for an update on the appeal. We were given the same answers which was that the ATM withdraws were a part of his normal banking history which I reiterated to them was not true and that our next steps are to file a lawsuit until we receive this money back. When money almost adding up to {$40000.00} is withdrawn from your account and its not you that is a huge concern to us as now the bank account is almost completely drained. We have opened up another appeal for the previous cases and are again waiting on an update which they have never been forthcoming in giving us.
Frequently Asked Questions
What is Complaint #5730796 about?
Complaint #5730796 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-07-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.