Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5729860
Complaint Overview
Complaint ID: 5729860
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 94010
Date Received: 2022-07-02T12:00:00-05:00
Date Sent to Company: 2022-07-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Recently I've noticed that I have been charged {$25.00} from my checking account and {$8.00} from my saving account for a maintenance fee every month from the Bank of America. I went to the XXXX branch of the Bank of America and they informed me this has been going on for about 7 years. They said that I needed to keep a minimum of {$10000.00} in the account to avoid being charged, but I remember when I opened my account the minimum was {$1000.00} or {$2000.00}. I was not informed of the conditions changing. In these 7 years I have not received mail or paperwork informing me of these charges. I understand everything has gone paperless and became automatic transactions, and I haven't been scrutinizing and checking my account because I trust my bank. I feel as if being charged for something like this is like an indirect way of being told my account and buisness is not important to the Bank of America, and if they did not find it important I should instead be sent a letter to close my accounts instead. I don't think this is a fair way to be making money from me. XXXX branch helped a lot, but they are unable to go through the system and return my money. They suggested I call Bank of America directly but still my issue is not resolved and not a single penny of my money has been returned.
Frequently Asked Questions
What is Complaint #5729860 about?
Complaint #5729860 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-07-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.