Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5729543
Complaint Overview
Complaint ID: 5729543
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Utah
ZIP Code: 84107
Date Received: 2022-07-02T12:00:00-05:00
Date Sent to Company: 2022-07-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had reported to chase that I had charges on my account for different amount on the same date and to the same company XXXX XXXX.which is a prepaid card. The transactions are XX/XX/XXXX XXXX XXXX {$7.00} {$7.00} XX/XX/XXXXXXXX XXXX XXXX {$15.00} {$15.00} XX/XX/XXXX XXXX XXXX {$19.00} {$19.00} XX/XX/XXXX XXXX XXXX {$31.00} {$31.00} XX/XX/XXXX WIRE TRANSFER MONEY ORDER {$100.00}. {$100.00} XX/XX/XXXX WIRE TRANSFER MONEY ORDER {$350.00} {$350.00} XX/XX/XXXX XXXX XXXX XXXX XXXX CA If this is a prepaid card how can I have a negative balance. Balance on XX/XX/XXXX {$67.00} {$1100.00} - {$1000.00} XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX I didn't make these transactions..
Frequently Asked Questions
What is Complaint #5729543 about?
Complaint #5729543 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-07-02T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.