Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5727840
Complaint Overview
Complaint ID: 5727840
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Mexico
ZIP Code: 87121
Date Received: 2022-07-01T12:00:00-05:00
Date Sent to Company: 2022-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Last XX/XX/2021, I was on vacation. I purchased a ticket for connecting flights and it was on sale. First, I looked at the schedule and price before I purchased it. But after I paid for it the schedule wasnt the same before I purchased it. So I called the company and they said that the ticket was non- refundable. That day, they said that there was a glitch in their computers. I was disappointed. I called my credit card company and explained what happened. The person on the phone said its ok to dispute the charge later. So I disputed the charge and it took a long time to go through. At first it was approved and then later needing more information. So I did, i have been calling and to find out what is going on with the dispute. It finally disapproved. I was really disappointed. Anyway, I called them and negotiated but I was refused, they wanted me to pay all late charges and interest. I only would like to pay the ticket amount {$220.00}. So I said I wont even talk to these people and just waste my time. As of today they have been calling me..
Frequently Asked Questions
What is Complaint #5727840 about?
Complaint #5727840 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.