Credit card or prepaid card -- Trouble using your card -- Complaint #5722297
Complaint Overview
Complaint ID: 5722297
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Maryland
ZIP Code: 20832
Date Received: 2022-06-29T12:00:00-05:00
Date Sent to Company: 2022-06-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello My Name is XXXX XXXX and I own a Chase Sapphire XXXX XXXX Card. I received a correspondence from Chase Bank on XXXX XXXX and was requested to submit the following 2 documents by XXXX XXXX to avoid closure of the account. I went to the local branch immediately and filled out Social Security Form ( XXXX ) and XXXX. The chase branch faxed all the necessary documentation to XXXX. A week later I called the chase credit services numbers and I was informed they have not received my documentation and was asked to go back to the branch and re-fax the information using secure line which I did. I called the Chase customer service 3 days later and I was informed my documentation was still not received and everyone was quiet puzzled as to what to do next. I have been faxing this documentation to the same fax number almost every week and here is the latest evidence. I called the chase customer services today and I was told that since my documentation was not received ON TIME they have decided to close my account and it cant be re-opened. I would say this behavior is unacceptable by the bank and I feel that the customer was cheated due to no fault of my own. I didnt default on my payment nor do I have any red flags on my account but unilaterally the bank decided to handle matters on their own without due process. I believe this is a scam and maybe other customers are going through the same thing but decided to stay out of the process. Please help me in restoring my Sapphire XXXX Card account immediately. Thanks Real-time Fax Status Real-time Fax Status : Successfully Sent Fax Info Date : XX/XX/2022 XXXXXXXX XXXX XXXX Receiver Name : JP Morgan Chase Receiver Company : JP Morgan Chase Receiver Fax XXXX XXXX XXXX Subject : Chase Sapphire XXXX Card Page Count : 3 ( including cover page ) Dear XXXX XXXX, Your fax to JP Morgan Chase XXXX at XXXX has been sent successfully! Successful delivery of your fax was confirmed at XXXX XXXX XXXXXXXX XXXX XXXX on XX/XX/2022 Your fax inclu ded 1 p age of coversheet with your text and 2 pages of attached documents. Be sure to follow up with the recipient to make sure that the fax is legible and is delivered to the right person in the office. To view or print the status of your fax, click here. Y ou can also send XXXX a " tip '' to support this handy service. Thank you, XXXX
Frequently Asked Questions
What is Complaint #5722297 about?
Complaint #5722297 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2022-06-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.