Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5721879
Complaint Overview
Complaint ID: 5721879
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Washington
ZIP Code: 98043
Date Received: 2022-06-29T12:00:00-05:00
Date Sent to Company: 2022-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX, I received a call from Bank of America ( my caller ID stated that it was the customer service line : XXXX ) and a woman told me my account had been compromised and that I had to send my money to a new account. They walked me through using the XXXX app and insisted that this was the way to help. They told me that {$3500.00} was being transferred without my approval. I told them I only had {$1800.00}. I sent the money to an email that they had created for me and promptly hung up the phone after I sent it. I called the number back to get the actual Bank of America customer service support to which I waited two hours on the phone to file a claim. They then told me that it could take up to 45 business days to review my claim. After reviewing my claim, they stated on XX/XX/XXXX that nothing seemed wrong on their end because they followed my directions, but as a courtesy, theyll reach out to the third party to try and return my money. Yesterday, XX/XX/XXXX, they stated that the third party did not send back the money and that I should reach out to the scammers myself to ask for it back. There is no way for me to prove that someone from Bank of America did not actually call me from their service line and convince me to send my money to them and are now refusing to send it back. My claim number for this with Bank of America was XXXX
Frequently Asked Questions
What is Complaint #5721879 about?
Complaint #5721879 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-06-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.