Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5720328
Complaint Overview
Complaint ID: 5720328
Company: Jpmorgan Chase & Co.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: South Carolina
ZIP Code: 29680
Date Received: 2022-06-28T12:00:00-05:00
Date Sent to Company: 2022-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have proof that my payment was made many days prior ( 9 days ) however, XXXX XXXX XXXX delayed sending the payment out to Chase. Unfortunately, I am the middle whos Credit report is affected. Please take a look at the timing of the payments that were deducted from my personal account. Thats date was XX/XX/XXXX. XXXX XXXX XXXX excuse that was explained to me was that they couldnt send it in a timely manner the due to the fact that the chase due date fell on a weekend. How is that my problem? It was only my responsibility as the customer to make that payment XXXX XXXX XXXX in enough time so that the process can take place. And thats exactly what I did. As a matter of fact, I started the process on XXXX XXXX weeks prior before the chase due date of the XXXX. But for reason unknown to me, Chase kept denying the payment and the program, and the 2 companies couldnt agree on the terms. Unfortunately, Im the person who has to bear the weight of a mistake that XXXX XXXX XXXX made. Whether or not it was a mistake, the bottom line is it affected my credit in a negative way. As you can see, my payment history is stellar, and as a veteran, this 30 day error prevents me from obtaining my VA loan.
Frequently Asked Questions
What is Complaint #5720328 about?
Complaint #5720328 was filed against Jpmorgan Chase & Co. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-06-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.