Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5719947
Complaint Overview
Complaint ID: 5719947
Company: Goldman Sachs Bank USA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Delaware
ZIP Code: 198XX
Date Received: 2022-06-28T12:00:00-05:00
Date Sent to Company: 2022-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Goldman Sachs/XXXX makes you proactively go to the app or their app or website to get your statement. Because of this there is human tendency not to remember to review all the charges, especially since they push the automatic payment. The structure of this process works to make the consumer foot the bill for an excess of fraudulent charges, because the company does not send the statements to consumers. The refusal to send statements to customers is a means to lower company losses/ reduce company work on bad charges.
Frequently Asked Questions
What is Complaint #5719947 about?
Complaint #5719947 was filed against Goldman Sachs Bank USA regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-06-28T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.