Checking or savings account -- Closing an account -- Complaint #5714505
Complaint Overview
Complaint ID: 5714505
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Pennsylvania
ZIP Code: 182XX
Date Received: 2022-06-27T12:00:00-05:00
Date Sent to Company: 2022-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an email from Bank of America stating that a debit card was successfully opened in my name. I did not nor have I ever had a bank account with Bank of America. I called the company and they confirmed that a debit account was open for me, but refused to give me any information or close the account because whoever opened the account used a phone number that is not mine. I was on the phone for XXXX hours and transferred to multiple people including the fraud department. Each time I explained the situation I was cut off or transferred again. The account is open in MY name, MY email address and MY social security number. I'm assuming they have my date of birth as well. Despite me having all this information, Bank of America would not assist me in closing the account simply because the " fraudster '' used what I'm assuming is their own phone number which doesn't match up with mine. I just want to close this account because I did NOT open a debit account with Bank of America and it is not me.
Frequently Asked Questions
What is Complaint #5714505 about?
Complaint #5714505 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-06-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.