Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5714391
Complaint Overview
Complaint ID: 5714391
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 95747
Date Received: 2022-06-27T12:00:00-05:00
Date Sent to Company: 2022-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was under the impression my credit card company was still helping me resolve an issue with one of their merchants. I have a letter from them dated XX/XX/2022 stating they are researching the issue. When I called to follow up, a supervisor told me that case is closed and there is nothing they can do. It seems they went with the original response from the vendor that stated I did not cancel in 72 hours and then discontinued investigating after I sent them numerous proof that the information the merchant sent was a total lie and fraudulent. I even went to small claims court where I was awarded the Judgement. The merchant will not communicate with me. My credit card company has had the only successful contact with them. I am trying to work with my credit card company to resolve this. I sent numerous proof that the merchant is a fraud and should not be able to scam people the way they did to me. I would like them to open up the case and attempt to contact the merchant who owes the credit card company or me a refund based on the courts judgement.
Frequently Asked Questions
What is Complaint #5714391 about?
Complaint #5714391 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.