Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5713785
Complaint Overview
Complaint ID: 5713785
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 93263
Date Received: 2022-06-27T12:00:00-05:00
Date Sent to Company: 2022-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a called and said they was from XXXX XXXX XXXX and they asked me to make payments arrangements, because my account was behind on payments. Also, said that i need to send the money trough XXXX in order to be process the same day. Also, said that if i denied to do it they will cut the service in less then an hour. I started to send the {$350.00} that they asked and they said that i did it wrong and have to resend it again. I suspect that it was a fraud so i contact the XXXX XXXX XXXX company and they said is fraud and that i have to contact my bank and the police. I did it and the bank lady told me that they take out of my account almos {$1200.00} dlls, and also said that the money went to a XXXX XXXX account. She told me to wait, because they know where the money was deposited. I was waiting the time they asking and around two weeks later received a letter telling me that it is nothing to investigate because i authorized the transaccion.
Frequently Asked Questions
What is Complaint #5713785 about?
Complaint #5713785 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-06-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.