Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5711473
Complaint Overview
Complaint ID: 5711473
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: New Jersey
ZIP Code: 07666
Date Received: 2022-06-26T12:00:00-05:00
Date Sent to Company: 2022-06-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For weeks I have repeatedly attempted to contact Macy 's Customer Services via online chats, emails, fax, phone calls and registered letters in order to prove that I paid them the due amount ON TIME. Provided them copies of documents which show that the full amount was paid, debited electronically from my XXXX XXXX XXXX checking account on XX/XX/22. To no avail. As of today no action/response/acknowledgement from Macy's/CitiXXXX XXXX XXXX Bank came XXXX All I have been receiving are online alerts and Statements with penalties. This is affecting my credit rating as well.
Frequently Asked Questions
What is Complaint #5711473 about?
Complaint #5711473 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-06-26T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.