Debt collection -- Communication tactics -- Complaint #5709610
Complaint Overview
Complaint ID: 5709610
Company: Citibank, N.A.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: California
ZIP Code: 92308
Date Received: 2022-06-26T12:00:00-05:00
Date Sent to Company: 2022-07-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This is a fake call saying they are from Macys! They ask for some female! I do not have a Macys card and I thought they were out of business. When I manage to get someone on the phone they have a very heavy accent and have the nerve to ask for my XXXX #. Of course I am not that XXXX They call at least once a week. The telephone number they are clg is an emergency landline for only two people : My wife & a daughter! In case I can not be reached by my Cell phone number!
Frequently Asked Questions
What is Complaint #5709610 about?
Complaint #5709610 was filed against Citibank, N.A. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2022-06-26T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.