Credit card or prepaid card -- Unexpected or other fees -- Complaint #5707049
Complaint Overview
Complaint ID: 5707049
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: Colorado
ZIP Code: 80210
Date Received: 2022-06-24T12:00:00-05:00
Date Sent to Company: 2022-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This incident occurred with the Netspend company while trying to set up a prepaid debit card purchased : from XX/XX/XXXX. Total dollar amount spent {$55.00} Bought a card spring of XXXX and loaded {$40.00} into it. Went to activate in XXXX of XXXX and couldnt activate card : XXXX expiration dates listed : XXXX on the package in which the card came and XXXX on the card itself ( the one on card was XX/XX/XXXX ) I called and tried to activate the card and was told that it had expired. Later told the {$5.00} per month inactivity fee had drained the card. A courtesy credit of {$23.00} was guaranteed but not noted on my record when we called the next day. Representative who told us we would receive a courtesy credit told us that we would have to buy a new card to loaded the courtesy credit on. Upon calling the next day with a new card worth {$10.00} ( activation fee + card minimum ), no one had any record of the courtesy credit. A lady finally finds it and places on hold for 45 minutes before never getting back to us. We call back and a new representative tells us there is another {$5.00} fee ( this is not the case, fees were already taken care of, and this was a courtesy credit ) This gentleman then asks to activate the new card, and in doing so asks for my DOB, address, phone, full social security number, and email Gentleman says hell help activate card but then says he actually can not because I need to set up a PIN ( my first time hearing about this ). He tells us hell transfer us to automated PIN line, we say no well do it from another phone and successfully do it Once PIN is set up, however, he says he can not actually unrestrict my account to load the courtesy credit. When we ask for supervisor, we placed in supervisor queue for over an hour before being disconnected We call back and get a new representative who says shell connect us but knowingly tranfers us into the supervisor queue three minutes before the call center closes which we only find out when we call back after another 40 minute hold. I think their practices are deceptive and intentionally making it difficult for the consumer to access the funds that they place on the card. This is bad business practice. I tried to call their corporate headquarters, and there is no way to reach anyone there either. I typed in the first and last name of many high level executives as was promoted and the automated system repeatedly returned with no matches.
Frequently Asked Questions
What is Complaint #5707049 about?
Complaint #5707049 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2022-06-24T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.