Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5706658
Complaint Overview
Complaint ID: 5706658
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: North Carolina
ZIP Code: 27260
Date Received: 2022-06-24T12:00:00-05:00
Date Sent to Company: 2022-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello my name is XXXX XXXX I live in XXXX XXXX North Carolina. I am a XXXX XXXX I do XXXX work I offer my services in North Carolina and also in XXXX NY. Back in XX/XX/XXXX I came to Bank of America to do a wireless transaction of XXXX this was my first time doing a wireless transaction. One male took the whole information and help me with the transaction he gave me a receipt to make sure everything was right and I noticed that he messed up the amount he put XXXX on the transaction instead of XXXX. Which I immediately told him to cancel the transaction because they mess up the amount and I was coming back home the next day so I will try to do it in NC. He contact his manager XXXX because he was unable to get in the system to do it so I talk to her and told her about my situation i was far away from home so instead of changing the amount I would love to have it cancel. She agreed and she told me that she will do that right away. After a week a call her and email her and she did not respond to me I send my worker XXXX XXXX to her office so he can ask her how much longer should I wait to have the money back on my account and she told him 30 days. In XXXX I fly to XXXX to ask her again why the money was not on my account yet, which she told me it can took more than 3 months to be there she gave me one more page where it said it was Bank of America fault. Today is XX/XX/XXXX I had call her and email her and her last email was that I need to call customer service regarding that transaction. At this point I do not know what to do that money is for my business taxes I work hard very hard and now she is not giving me an answer. really need help.
Frequently Asked Questions
What is Complaint #5706658 about?
Complaint #5706658 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-06-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.