Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5706614
Complaint Overview
Complaint ID: 5706614
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Maryland
ZIP Code: 21117
Date Received: 2022-06-24T12:00:00-05:00
Date Sent to Company: 2022-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I was scammed by a person who represented themselves as an employee of XXXX XXXX XXXX XXXX XXXX ( XXXX & XXXX ). I was told that my power to my house would be shut off immediately if I did not send payment through my Bank. I sent payment through XXXX at Bank of America from both my checking and savings accounts. The checking account payment went to XXXX, XXXX which is a fictitious company. Further, the number that I was asked to use to send the money turned out to be a XXXX number for someone in XXXX, Illinois. The payment from my XXXX Account, when I was told that the payment did not go through my checking account again was not affiliated with a gas and electric company. It went to XXXX XXXX which is a number in XXXX Virginia. I immediately reported the scam to the XXXX XXXX Police as well as XXXX & XXXX in XXXX XXXX. Regulation E is a regulation put forth by the Federal Reserve Board and is meant to protect banking customers who use electronic methods to transfer money.
Frequently Asked Questions
What is Complaint #5706614 about?
Complaint #5706614 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-06-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.