Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5701351
Complaint Overview
Complaint ID: 5701351
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Wisconsin
ZIP Code: 54401
Date Received: 2022-06-23T12:00:00-05:00
Date Sent to Company: 2022-06-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Merrill Lynch credit card through Bank of America. Benefit for the card is if {$50000.00} is used the year before than a {$200.00} travel voucher is applied to the card for expenses like luggage or drinks or food... I have XXXX of the exact same cards, however, XXXX is working automatically but the other card is not crediting me the charges. I have tried to contact the phone # XXXX that is given XXXX and XXXX but both teams have no clue. I can not reach anyone with authority who knows how to fix the problem. I have called and wasted at least 12 hours but there is no record on their part for any of my conversations in the past. I have phone records with the telephone numbers and how long I had to wait for service which went nowhere. There are XXXX charges from XXXX for baggage {$30.00} each XXXX. Not only do I want the charges to be credited but that the account is set up so they automatically do this. I have wasted so much time with something so simple.
Frequently Asked Questions
What is Complaint #5701351 about?
Complaint #5701351 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-06-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.