Checking or savings account -- Closing an account -- Complaint #5697458
Complaint Overview
Complaint ID: 5697458
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 14621
Date Received: 2022-06-22T12:00:00-05:00
Date Sent to Company: 2022-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX, I was a victim of fraud. A check was deposited into my USAA bank checking account that was under the name of " XXXX XXXX '' that I did not authorize. I worked extensively with USAA bank to resolve this issue and stressed that I was a victim of fraud. I was informed via postal mail that USAA due to difficulty in their banking relationship with me will no longer be able to provide services to me. I spoke to a representative today XX/XX/XXXX in the banking department by the name of XXXX who stated that the letter sent to me via postal mail on XX/XX/XXXX is not something that can be reversed once the bank sends out the letter. As a victim of fraud, I am being penalized by USAA for not being able to open an account or even have auto insurance even though I am a " member '' but not member enough to be able to have services. I am ostracized by an organization that is meant to help veteran families and for an episode that was not my fault. I have never had any issues with USAA regarding auto insurance or banking issues. I was banking with them previously from XXXX until XXXX and they left me as a XXXX mother without insurance due to me being a victim of fraud.
Frequently Asked Questions
What is Complaint #5697458 about?
Complaint #5697458 was filed against United Services Automobile Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-06-22T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.