Mortgage -- Trouble during payment process -- Complaint #5694607
Complaint Overview
Complaint ID: 5694607
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Trouble during payment process
State: Puerto Rico
ZIP Code: 00957
Date Received: 2022-06-21T12:00:00-05:00
Date Sent to Company: 2022-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX : I wish to explain that the application does not provide a box for what I report and request here. But nonetheless ; is a claim since it is related to the Agency. I hereby request a Thorough and Official Investigation regarding my claim XXXX submitted on XXXX. I checked on XXXX my claim on the CFPB Official Web Site and the information in the : " Company Responded Section Area '' is not the same from the CFPB " Original '' Form on my records and printed on XXXX. I respectfully request information and explanations of the Reasons that CFPB had to " change the case information 2 years after the case was closed. On XXXX XXXX Company Responded : " it could not confirm who submitted the claim. Now on XXXX states : " The Company sent its response directly to you and provided a copy of the CFPB, it may take a few days for you to receive the company 's response. To protect consumer privacy the CFPB, has not included the company 's response in this consumer portal. You can contact the company at ( XXXX ) XXXX about its response to this complaint ''. The alterations of the Section changes the facts reported in the other case that I submitted on XXXX case # XXXX ; but, in my case Statement, I mentioned the information in reference. Changing the final decision after the case was closed, deleting the original format of the part in reference, only benefits the position of the Bank since it justifies ; its deceptive, abusive and unfair actions reported by me, which the Bureau does not allow. The Veracity of the facts is untouchable and there must be trust and security towards the Consumer Financial Bureau, official documents can not be altered. I will like the Bureau to investigate who?, Changed that information ant the Reasons for doing so. Please send the results of the Investigation in writing to : XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX. FW to : XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX, XXXX. XXXX XXXX XXXX Lawyers : XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pd : Awaiting for a Priority Box of documents sent to CFPB with a COD returning Service. ( I will Pay upon arrival ).
Frequently Asked Questions
What is Complaint #5694607 about?
Complaint #5694607 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-06-21T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.