Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5694103
Complaint Overview
Complaint ID: 5694103
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: New York
ZIP Code: 144XX
Date Received: 2022-06-21T12:00:00-05:00
Date Sent to Company: 2022-06-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Tuesday XX/XX/22 I received a text message from what had appeared to be from my Bank that a fraudulent charge was made but declined at XXXX in the amount of {$970.00}. I quickly panicked and replied No to the text message. After that my phone rang and the person on the other line said they were from Bank of America and they were able to catch this fraudulent charge before it hit my account. However they said that a pending XXXX Transfer was scheduled to leave my bank account at XXXX XXXX and they wanted to try and reverse it. At this point I had completely questioned everything but they reassured me with confidence that they would get it straightened out. I sent a XXXX transfer in the amount of {$3400.00} to myself but it went to the scammers. I was a complete victim of a Scam that I was not aware about and didnt even realize that it was a scam until I called my Bank the following day. I filed a fraud claim with Bank of America and it is still in process. From what I have read people have had a hard time getting their money refunded back to them who have been struck by this horrific scam. I am a hardworking individual and Bank of America customer for over 16 years who certainly did not deserve to have this happen to them.
Frequently Asked Questions
What is Complaint #5694103 about?
Complaint #5694103 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-06-21T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.