Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #5685364
Complaint Overview
Complaint ID: 5685364
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: California
ZIP Code: 939XX
Date Received: 2022-06-18T12:00:00-05:00
Date Sent to Company: 2022-06-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made an international wire transfer ( XXXX euro ) with Chase on XX/XX/XXXX, and it says the transaction was completed on XX/XX/XXXX. However, it never arrives at another account. On XX/XX/XXXX, I called them and informed them I made a wire transfer, but the other party didnt receive it. On XX/XX/XXXX, I sent a secured message, and they were saying they would investigate and help me to recall my funds On XX/XX/XXXX, I went to Bank, and reported my situation, Im hoping everything could sort it out. But still, I didnt hear anything from anyone. I only want to know where is this money.
Frequently Asked Questions
What is Complaint #5685364 about?
Complaint #5685364 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-06-18T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.