Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5684799
Complaint Overview
Complaint ID: 5684799
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Can't stop withdrawals from your account
State: Nevada
ZIP Code: 89503
Date Received: 2022-06-19T12:00:00-05:00
Date Sent to Company: 2022-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an account with XXXX XXXX that was supposed to be ineligible for overdrafts. When the first stimulus checks were sent out they closed my account because it had been overdrawn without my knowledge. I contacted them and was given the run around multiple times. Finally received a call saying they could not reopen my account and that I owed them money. I then opened a bank account at Bank of America and the same thing happened. They were second chance accounts which I understood could not be overdrawn for any reason but yet both of them allowed the transactions to process and then closed my account and refused to help me fix the problem. I still receive notices from Bank of America that are account statements even though I am unable to access the account information whatsoever. Now I am unable to open an account anywhere because of their reports of irresponsible use.
Frequently Asked Questions
What is Complaint #5684799 about?
Complaint #5684799 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-06-19T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.