Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5683541
Complaint Overview
Complaint ID: 5683541
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Pennsylvania
ZIP Code: 18902
Date Received: 2022-06-17T12:00:00-05:00
Date Sent to Company: 2022-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a bedroom set from Ashley furniture on or about XX/XX/2020. The purchase price was {$3100.00}. The set was brand new. Over the course of the past year or so I had issues with receiving a damage free headboard for the set. The headboard was approximately {$350.00}. I've had 4 headboards delivered, each one had noticeable damage. I was told after the first delivery that they usually try two deliveries, I've had 4. I had to identify the damage, the companies delivery team never did. I worked with the company each time a damaged headboard was deliver. Each head board had touch up paint on it after they were damage, the company knew they were damaged but still tried to deliver the pieces to me each time. The current headboard I have is the last damaged one they delivered. I asked that the matter be escalated to a manager, eventually the company stopped returning my calls. At that point I disputed the amount for the headboard with the credit card company Synchrony XXXX. Their response was, " It is the cardholders responsibility to work in good faith with the merchant to resolve the problem. The merchant has attempted to work with you in order to reach a resolution. Please contact them at ( XXXX ) XXXX, so they can help resolve your issue. '' This is not true, I made a good faith effort to resolve the issue with the company. Delivering damaged headboard after headboard is not a good faith attempt to work with me. My time is valuable, I didn't sign up for this when purchasing the furniture. I've attached a few pictures of the damage headboards, there were others that were taken by the delivery team.
Frequently Asked Questions
What is Complaint #5683541 about?
Complaint #5683541 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-17T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.