Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5681476
Complaint Overview
Complaint ID: 5681476
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Mississippi
ZIP Code: 39157
Date Received: 2022-06-17T12:00:00-05:00
Date Sent to Company: 2022-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFPB, XXXX XXXX charged {$10000.00} to the Citibank Visa for attorney fees he sought from Attorney XXXX XXXX. Prior to this XXXX told me that he did not have a citi credit card in my name. Once I saw my statement my attorney alerted XXXX XXXXXXXX XXXX law firm of the charge. It was {$10000.00} for a retainer of which at that date of notice to XXXX XXXXXXXX XXXX firm {$1800.00} had been delivered in services to XXXX XXXX. I also notified Citi bank and also the FTC of identity theft as XXXX XXXX impersonated me on a security website day 's prior to this event. XXXX XXXX did not reverse any charges. Citi Bank also did not reverse any charges. I have copy of the identity theft report as well as the notice sent to XXXX XXXXXXXX XXXX law firm from my attorney.
Frequently Asked Questions
What is Complaint #5681476 about?
Complaint #5681476 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-17T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.