Checking or savings account -- Managing an account -- Complaint #5678582
Complaint Overview
Complaint ID: 5678582
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Georgia
ZIP Code: 310XX
Date Received: 2022-06-16T12:00:00-05:00
Date Sent to Company: 2022-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I was scammed and the scam was able to access my bank account through a phone scam and emptied my account as soon as I realized what had happened I reached out to my bank filed a claim, gave them all the details I had including phone number used by the scam to contact me also filed a police report they told me to wait for an answer about 45 days there was nothing else to do and when I received the letter from them was completely in shock it was like they did not consider any thing told them about what happened or Amy information. Their response was cold blunt blunt and insinuating that I caused the problem the ladder was unprofessional they simply told me they would unfortunately not be refunding my money they turn down the tell me they followed instructions given by me ( which is not true ) saying therefore there was no error and if I wanted to proceed further I should contact the person Ive sent the money to which was absurd I have no idea who the scammer was or anything about the money except I need the money desperately that he took from me. I am XXXX XXXX living on one single income for XXXX and the money he took was my income for the month For bills and groceries.
Frequently Asked Questions
What is Complaint #5678582 about?
Complaint #5678582 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-06-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.