Credit card or prepaid card -- Closing your account -- Complaint #5677846
Complaint Overview
Complaint ID: 5677846
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Arizona
ZIP Code: XXXXX
Date Received: 2022-06-16T12:00:00-05:00
Date Sent to Company: 2022-06-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an agreement with Bank of America over the phone, they have recorded the conversation as well as I did ( this happen by the end of last month ) then on XX/XX/XXXX I got a letter where they state they were closing my credit card account ending in XXXX as a result of this agreement but that wasn't part of the agreement and I don't want my account to be closed, I had made a payment according to the agreement and then they withdraw the same amount, I was very specific about letting the agent ( a woman ) about not duplicating withdraws but they did, Note : the agent was the most professional and polite person from Bank of America in recent years but still they mistakes about withdrawing were done and closing account wasn't mention on that conversation. I am requesting please do not close my account I prefer to decline on your offer than affecting my credit even though I don't even have a social security number your balance will be paid as agreed or in full and please return the duplicated withdrawal. Bank of America account : XXXX Letter and transaction details are included in this complaint.
Frequently Asked Questions
What is Complaint #5677846 about?
Complaint #5677846 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-06-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.