Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5677804
Complaint Overview
Complaint ID: 5677804
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 91711
Date Received: 2022-06-16T12:00:00-05:00
Date Sent to Company: 2022-06-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was a victim of fraudulent wire transfer on XX/XX/2022. The funds were transferred from BofA ( personal account ) to a fraudulent XXXX XXXX account. The following day ( XX/XX/2022 ), the fraudulent activity was realized and appropriate actions were taken to retrieve the funds from BofA. A fraud claim was submitted with BofA and BofA contacted XXXX XXXX to recall the wire transfer shortly after. Since then, the update in regards to the case has been minimal at best. BofA Analyst that handled my claim has yet to contact me when request was made multiple times. I, then, requested a call from a BofA supervisor to contact me, and that has yet to happen either. I have contact XXXX XXXX multiple times and they can not give me any information as well. I feel my case has been stagnant and minimal effort is being placed to retrieve my funds. When I call the BofA Fraud department, I am always told that a request has been made to XXXX XXXX to retrieve the funds but no other update can be provided. This is very frustrating as my life is, in essence, put on hold until this can be resolved. I feel the customer service provided from BofA is poor, at best. Your assistance in motivating BofA to resolve this matter would be much appreciated.
Frequently Asked Questions
What is Complaint #5677804 about?
Complaint #5677804 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-06-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.