Mortgage -- Struggling to pay mortgage -- Complaint #5677325
Complaint Overview
Complaint ID: 5677325
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Maryland
ZIP Code: 20902
Date Received: 2022-06-16T12:00:00-05:00
Date Sent to Company: 2022-06-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for the HAF program through the state of MD, the governement contracting company handling the applications is TERRIBLE! I have had to reapply bc they changed their system, they aren't being transparent with homeowners who are behind on payments. The XXXX XXXX XXXX XXXX XXXX is out of Florida, has approx 9 employees handling 40k applications, can't see docs you upload in the system, the people processing the applications don't sound like they know what they are doing or have processed mortgages or related products before. They are currently NOT in good standing with the state of MD, because they haven't filed taxes in MD for XXXX, XXXX, XXXX & have a poor rating with the XXXX They have threatened to cancel my application, my processor refused to answer my questions while they are the problem and have dragged out the process and NOT letting people know their previous applications had been canceled due the system upgrade. I am now being offered a trial loan modification with Select Portfolio but they won't tell me what the final terms will be and get an attitude with me when I ask them. I have 13 years left on my mortgage, why would I want to pay 17 years of interest all over again? None this makes sense OR is on the up & up with both companies. I am VERY CONCERNED for other homeowners dealing w both these companies as well. Please help! Thank you!!!
Frequently Asked Questions
What is Complaint #5677325 about?
Complaint #5677325 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-06-16T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.