Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5676146
Complaint Overview
Complaint ID: 5676146
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 100XX
Date Received: 2022-06-15T12:00:00-05:00
Date Sent to Company: 2022-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, there were three ( 3 ) unauthorized transfers of money out of my wife and my Bank of America accounts using XXXX. I called Bank of America to report the fraud/unauthorized XXXX transactions XXXX XXXX. Bank of America provided me with a claim number, locked our accounts and assured me that they would do an investigation. The three ( 3 ) unauthorized XXXX transactions were unusual since I did not use Bank of America to transfer monies out of my account using XXXX to this criminal ever. My wife and I did not add this criminal or his/her cell number or email address to my list of XXXX Recipients XXXX I never transferred such large amounts using XXXX nor have I or my wife ever sent anyone money using XXXX muliple times in one ( 1 ) day. It would be easy for Bank of America to flag such unusual activity on our accounts. Yet, Bank of America instead of safe guarding our money, permitted this fraudulent activity to take place. Even when provided with an XXXX Police report, Bank of America chose to protect themselves rather than protect my wife and I. This was a crime and Bank of America has refused to restore the money that was stolen. From acct # XXXX {$1000.00} stolen on XXXX {$200.00} stolen on XXXX From acct # XXXX {$300.00} stolen on XXXX I filed an police report with XXXX and a Identity Theft Report with the Federal Trade Commission. I provided these items to Bank of America by email on XX/XX/2022 and by Fax on XX/XX/2022.
Frequently Asked Questions
What is Complaint #5676146 about?
Complaint #5676146 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-06-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.