Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5676138
Complaint Overview
Complaint ID: 5676138
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Alabama
ZIP Code: 35758
Date Received: 2022-06-15T12:00:00-05:00
Date Sent to Company: 2022-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a text about fraudulent charges and called the phone number in the text. The person who answered did not seem legitimate and even asked for another of my credit card numbers to verify my identity. At that point I hung up and called the number on the back of my credit card and the woman I spoke with said there were no fraudulent charges. Later that night I received a phone call from a different man who claimed to be from Bank of America 's fraud department. We spent 2-3 hours on the phone, and it seemed to be resolved but I received an email the next day about more fraudulent charges. I called again and spoke with a woman who was able to verify the conversation I had the night before but noticed that my card not been cancelled yet and she was unsure why. She cancelled it and started the Bank of America Fraud claim. I received a letter a month later saying the claim was denied because the charges were made on one of my approved electronic devices. Impossible. Was not me!
Frequently Asked Questions
What is Complaint #5676138 about?
Complaint #5676138 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-06-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.